ASAPTICKETS.CO.UK PRIVACY POLICY
Your privacy is of significance to ASAPTICKETS.CO.UK (ASAPTICKETS, “Platform”, “we”, “us”, “our”) and we are committed to maximally avoid risky of your , as well as to process only as much data as it would be absolutely necessary for achievement of our purposes or providing services upon your request taking into consideration the proportionality principle.
This Privacy policy: - applies if you are located within the UK (when using our services),
- aims to give you information on how ASAPTICKETS processes your data,
- is instrumental in ASAPTICKETS personal data protection system and it is bound to every ASAPTICKETS’s employee, associated company and subcontractor,
- supplements other notices and privacy policies and is not intended to override them.
ASAPTICKETS invokes the Privacy policy concluding agreements and maintaining relationships with data protection authorities.
ASAPTICKETS processes your personal data in material compliance with the following principal provisions:
- ASAPTICKETS respects and complies with requirements of General Data Protection Regulation (GDPR), Data Protection Act 2018 and other national and international laws (“LAWS”).
- We are fair and maximally transparent with you regarding your data processing and protection.
- All the information is being provided to you in concise, transparent, intelligible and easily accessible form, using plain and clear language.
- We will not process your data without having a legal basis and specified, explicit and legitimate
- By default, we are processing only a personal data, which:
- Is necessary to achieve the current purpose.
- Is accurate and, where necessary, kept up to date.
- Upon achievement of a purpose we are either deleting your personal data or anonymizing it, so it is impossible to identify you. When data is being processed for security, statistical and analytical purposes, we are applying anonymization or additional safeguards preventing any undue impact on your person (functional separation).
- We perform and constantly improve organizational and technical measures ensuring your data protection against any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the data.
- We conduct staff training on a regular basis regarding data protection matters.
- We carry out all the necessary measures, so the relevant safeguards to be included in agreements with other data controllers and processors, as well as responsibilities are clearly shared subject to the requirements of LAWS.
- We use LAWS-compliant information and communication technologies (ICT) in processing your data, ensuring ICT integrity, confidentiality, availability and resilience in line with relevant risk level.
- Our employees are held accountable for any breaches of this Privacy policy.
WHAT DATA DOES ASAPTICKETS COLLECT ABOUT YOU?
We are collecting different depending on your request of services, requirements of LAWS and our legitimate interests conducting our business.
When you provide to us your data, you are telling us that the information is true, accurate, complete and current. you are also telling us that you have the authorization to provide it to us.
Any contact data (emails, phones etc.) provided by you throughout any interaction will be treated as your personal contacts and saved in your profile for future communications, unless specifically requested not to be stored (one-time communication only).
ASAPTICKETS does not aim any of our products or services directly at children and we do not knowingly collect personal data about children, except in cases where it might be indirectly implied by nature of services (e.g. the air ticket booked for a passenger who is a child)
We collect your data from third parties. In addition, we also integrate third party software that collects information about users for security reasons.
Separately from other data, there is a specified category of data as cookies. We are using cookies when you are using our Platform (e.g. browsing websites, applications of ASAPTICKETS, sending email and text messages, communicating through social media accounts). The cookies mostly relate to the necessity of providing services you have explicitly requested by You (e.g., to open a website or some section of it, mankind payments etc.) or your authentication during the login process.
Please find additional information on usage of cookies
WHY DO WE NEED YOUR DATA?
Depending on the relationship (client, partner agreement, website user etc.) ASAPTICKETS collects only the minimal personal data necessary for achieving processing purposes (e.g. assist in purchasing air tickets, make a payment, detect fraud, prevent identity thefts, send a newsletter, provide customer support etc.).
Main groups of processing purposes you can
Regular customers
If you have ever requested a price quote or purchased our services, we treat you as the Regular (loyal) Customer. Regular Customers have plenty of benefits:
- become experts of using our services;
- receive the most relevant price quotes.
According to our policy, we may contact you as a Regular Customer via email/phone saved within previous requests and transactions. Such cases may be, for example, when you have accidentally provided the wrong email/phone or when you cannot be reached via email/ phone left in the last request/ purchase. If you want to opt-out, please contact us.
We also might use your data in aggregated form for security, statistical and analytical purposes, e.g. to improve our website, products/services, marketing, customer relationships and experiences.
Depending on the current purpose, we apply on the following lawful grounds: consent, performance of contract, legal obligation and/ or legitimate interests of controller or third parties.
Our legitimate interests, for which your data might be processed, are:
- customer support;
- fraud prevention;
- debt recovery;
- marketing of our services and products;
- communication with you;
- security of our services, property and your data;
- improvement of the quality of our services and customer experience;
- exercise and protection ASAPTICKETS’ and our partners’ legal claims;
- comply with the requirements of foreign (non-UK) laws and regulations;
- optimization of resources and increasing competitiveness;
- statistical and analytical services.
Note that we may process your personal data for more than one lawful ground depending on the specific
purpose for which we are using your data. Please contact us if you need details about the specific legal
ground we are relying on to process your personal data.
One of the main collection methods are
VOICE CALLS, which may be recorded for the
set herein.
We have vested interest to ensure you have chosen the best possible option.
Voice calls are an exclusive opportunity to provide You with immediate customer support and
disclose additional product features, you might not notice on a website or within our price quote.
Usually, we call back on your request. Sometimes there might be unfinished conversations regarding
current flights (misunderstanding in live chat, email system error, poor internet connection etc.),
which require immediate response.
We don’t make unwanted telemarketing robocalls or any annoying
advertising campaigns.
You can opt-out this communication at any time by contacting us via phone or email.
Due to the importance of voice calls, we use validation services for fraud prevention and process optimization. Thousands of phone numbers daily shall be managed and filtered, so we also could notify you about possible communication errors and suspicious activities
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where ASAPTICKETS collects personal data to comply with LAWS or under the terms of a contract where you are a party to such a contract, and you fail to provide your data when requested, we may not be able to perform the contract (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
DISCLOSURE AFTER COLLECTING
Generally, we do not share your data with third parties.
The only way ASAPTICKETS is doing so, when it has a legal basis and processing purpose for doing so. Disclosing your data, we require recipients to follow LAWS and data protection measures when they process your data.
Our Platform and services may contain links to third-party websites, products and services. We may also use or offer products or services from third parties − for example, a third-party app.
When you use a third party service or click a link to a third party website, our Privacy policy is not applicable. Please, contact the relevant third party to obtain their privacy rules.
Depending on processing purposes, we might share your data with associated companies of ASAPTICKETS, our services and goods suppliers, as well as other third parties. Other detailed information on our sharing practices you can find
SECURITY MEASURES
Considering the state of the art and costs of implementation, the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for your rights and freedoms posed by the processing,
ASAPTICKETS ensures and permanently improves security measures to protect your data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
To achieve the highest security level, we are performing organizational and technical measures. The most typical measures you could find
YOUR RIGHTS
The scope of your rights (as data subjects) is set under each current processing purpose and legal basis which will be informed to you when ASAPTICKETS collects / you are providing your data to us.
In case we are a processor, the main contact for data subjects should remain a data controller. In such cases we will definitely provide possible support in contacting the relevant controller.
Right to be informed
Every time we collect your data, ASAPTICKETS will inform you at least of the identity of a controller, the purposes of data processing and sources where to find
In the event we are collecting your data from other controllers (processors) you will also be informed in a
So, our communication is made in intelligible, plain and clear way, but the texts are not burdensome, we will not inform you on details you already know.
In case, the processing of your data is based on consent, you will definitely have the right to withdraw your consent at any time. Please, be informed that the withdrawal of consent is not affecting the lawfulness of processing based on consent before its withdrawal.
There might also be where your rights to be informed are limited.
Right of access
You are entitled to receive a confirmation from ASAPTICKETS as to whether or not your data is being processed by us, and if so, you have a right to access
Right to rectify and add
You are entitled to obtain from ASAPTICKETS without undue delay the rectification of inaccurate personal data. Considering purposes of processing you are also entitled to supplement incomplete personal data.
Right to erasure (“right to be forgotten”)
You are entitled to obtain the erasure of your data from ASAPTICKETS. In set by LAWS we shall delete your data.
Unfortunately, since the exceptional character of exercitation of such rights the LAWS set restrictions when your request might be refused.
Right to restriction of processing
In you are entitled to file a request
restrict you data processing.
Nonetheless the restriction of processing, we will still be entitled to:
- Store your data;
- Process your data in any manner, if:
- You have consented to it;
- We have to establish, exercise or defend our legal claims;
- The rights of another person shall be protected;
- There are reasons of important public interest.
Right to data portability
You are entitled to transmit your data, which you have provided to ASAPTICKETS, to another controller, where:
- the processing is based on consent or on a contract; and
- the processing is carried out by automated means.
Unfortunately, there might be cases, when your data transmission to another controller is not technically feasible. In this regard we will try to do our best in providing maximum support, so another controller receives your data.
Right to object (opt-out)
In case ASAPTICKETS processes your data:
- the performance of a task carried out in the public interest, or
- in the exercise of official authority vested in us, or
- for the purposes of the legitimate interests pursued by us or by a third party, You are entitled to object to such processing, specifying in your request the particular situation (reason for objection)
In such cases we will not process your data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
There are also other cases set by LAWS, when you are entitled to object, as well as the under which the right to object might be exercised.
Your rights regarding automated individual decision-making, including
You are entitled not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where the decision:
- is necessary for entering into, or performance of, a contract between you and ASAPTICKETS; or
- is authorized by LAWS to which ASAPTICKETS is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
- is based on your explicit consent.
Right to lodge a complaint
If we are not able to resolve any dispute or claim arising from Your data processing under this Policy in an amicable way, You are entitled to lodge a complaint with a supervisory authority
RESTRICTIONS OF YOUR RIGHTS AND PRINCIPAL PROVISIONS
Please, be informed that each of your rights and some of the principal provisions set herein might be restricted due to , mostly to the advantage of other natural and legal persons, as well as national interests and public security.
DATA TRANSFERS TO THIRD COUNTRIES AND INTERNATIONAL ORGANIZATIONS
ASAPTICKETS might transfer your data to third country providing safeguards and , so the level of your data protection is not undermined.
Such transfers might take place in cases, if:
- we have to perform an agreement concluded between you and ASAPTICKETS;
- we have to carry out pre-contractual measures in order to prepare a contract;
- if you consented to the proposed transfer;
- transfer is based on an international agreement, such as a mutual legal assistance treaty, in force between the requesting third country and the UK (e.g. transfer of passenger name records to the United States Department of Homeland Security for the purposes of preventing, detecting and investigating terrorism offences and other transnational crimes);
- transfer is based on standard data protection clauses adopted by the relevant authority, e.g. when we share the data with associated companies located in Moldova, India, Latvia and the Philippines;
- we use data storage facilities of our partners operating in the USA under relevants safeguards (e.g. the Privacy Shield);
- other cases may be applicable (you shall be informed prior to any such transfer).
HOW DOES ASAPTICKETS TREAT YOUR REQUESTS?
Due to the remote nature of our services, it is important for us to keep communicating through the same email (Verified Email), which was used by you to request a price quote or purchasing our services. The Verified Email is the key communication channel for us, so we can give quick answers and not divulge your data to any malicious person. You might also submit a request through the voice call, but still we must use the Verified Email to reply, due to law requirements and in order to protect our legal claims.
Receiving your request on exercising your rights under this Privacy policy, we will process your request without undue delay and in any event within one month of receipt of the request, except in cases where we are not able to identify you (we are either not processing your personal data or it was anonymized/ erased) or the requested fee was not paid. One-month period may be extended by two further months where necessary, taking into account the complexity and number of the requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.
In case, your requests are manifestly unfounded or excessive (e.g., repeats the substance of previous requests within period of time of 12 months or providing false or misleading information), ASAPTICKETS might refuse to act on the request explaining reasons or you might be charged a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested.
In case we have reasonable doubts concerning the identity of the natural person (also authorized representative) making the request, we may request the provision of additional information necessary to confirm the identity of such a natural person and/ or to prevent identity fraud.
You are entitled to receive one copy of your data free of charge. For any further copies we may charge a reasonable fee based on administrative costs. The right to obtain a copy shall not adversely affect the rights and freedoms of others.
AMENDMENTS AND EFFECTIVE DATE
ASAPTICKETS might make minor amendments to this Privacy policy which shall not leave negative impact to your privacy, except if LAWS set otherwise.
In case of material changes ASAPTICKETS will definitely publish such amendments and amended policy on our websites and, as far as possible, notify you either by email or by pop-up windows when you are entering our websites next time.
Amendments shall enter into force on the Effective Date.
Actual version of the Privacy policy is published on our websites.
The Effective Date of the Privacy policy: January 1st, 2021
ASAPTICKETS.CO.UK COOKIE POLICY
What is Cookies?
Cookie is a small piece of data sent from our Platform and stored on your device (computer, smartphone, etc.) by your web browser while you are browsing our website and sometimes down the line . Without Cookies it would be impossible to provide you information and services you are requesting through the Internet. Cookies remember stateful information (such as the itinerary data when requesting a price quote) or record your browsing activity. They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit card details.
Categories of Cookies used by ASAPTICKETS
Technical and strictly necessary Cookies
In most cases ASAPTICKETS uses cookies which main task is to ensure technical feasibility to connect our Platform with your device and provide services requested by you. This cookies is integrated by default into our Platform.
In case, you try to block/ turn off any of such cookies you might not receive some essential part of the services requested by you. Some examples of such cookies are:
- User input cookies (session-id), e.g. when you are filling online form (price quote request, ticket buying, making payment etc.).
- Authentication cookies, used for authenticated services, e.g. when you are logging into your online account within any of ASAPTICKETS information system.
- Security cookies used to detect authentication abuses and prevent malicious attacks.
- Multimedia content player session cookies, such as flash player cookies.
- Load balancing session cookies (faster processing of your requests).
- User interface customization cookies (e.g. language, text size preferences).
- Third party social plug-in content sharing cookies.
Functionality and Performance Cookies
Such Cookies not strictly necessary to you as a Platform user, but they help us to optimize and make more user-friendly our Platform, enhance security level, facilitate faster and more convenient use of Platform, receive valuable statistics in anonymized way etc.
In case we are collecting Cookies for statistical purposes, we are committed to apply a
“functional separation” principle, so the results of the processing shall be without any negative
impact to your privacy or there should not be any decisions made against you.
You are able to opt out
Functionality Cookies at any time within our Cookie preference tool.
Retention period of Functionality
Cookies usually is very short. In case of longer periods, please be aware that we always assess the risk
level of such processing and include Cookie into opt-out category only, if processing of Functionality
Cookies is not so intrusive for your privacy, so it could adversely affect your privacy.
Under the
strict supervision we might allow third parties to collect Functionality Cookies on our Platform in
order to provide us with aggregated statistics. In such cases we require third parties to aggregate
or erase data obtained from your device.
Advertising and Performance Cookies
Third party vendors, including
Google and
Facebook, use Advertising cookies to serve ads based
on your prior visits to ASAPTICKETS Platform.
Advertising cookies enables to such vendors and its
partners to serve ads to you based on your visit to ASAPTICKETS Platform.
You may opt in/ opt out of
personalized advertising by visiting our Cookie preference tool.