Customer service

For all customer service related questions, please email us at
customerservice@asaptickets.co.uk
or call 0800-411-8789 800-750-2238 +63-2-6727832 +34-911-881-607 +39-06-94809637 +972-3-7219252

Monday - Sunday: 24/7

ASAP Tickets wants to hear from you! ASAP Tickets is constantly evolving to provide easier, more convenient service. Let us know how we're doing! If you are having any difficulties, please see the FAQ section for answers to the most common questions from our customers.

Faq

How does ASAP Tickets offer such low fares?

ASAP Tickets, a brand belonging to International Travel Network, has access to unpublished fares negotiated by ITN and partner consolidators that do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, ASAP Tickets sells directly to passengers. ITN has negotiated discounted fares with airlines such as Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia Airlines, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, and Turkish Airlines. In addition, we have access to discounted fares of Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa, British Airways, South African Airlines, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, and many others.

Do I need a passport? Visa?

Can I exchange or get a refund from my tickets?

Can I cancel my ticket?

How do I cancel or exchange my tickets?

What if I miss my flight?

What if my name/flight/fare is incorrect on my ticket?

Are my tickets transferable?

Can I book tickets online?

What’s an e-ticket?

How is my ticket shipped and can I track it?

When will I receive my ticket?

How can I view my itinerary?

When are agents available?

Can I get a ticket last minute?

I don't know when I'm coming home. Can I buy an open-ended ticket?

Can I buy a one-way ticket?

Can I accrue mileage?

Can I get a seat for an infant?

What kind of extra discounts can I get for infants and children? What about seniors, military, or youth discounts?

What about the baggage allowance and fees?

Where do I get my luggage?

Can I request seat assignments, meals, or a wheelchair?

What should I do in the event of an involuntary schedule change on my reservation?

Rules & condititons

Disputes

The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), the Service, or the Website shall be BINDING ARBITRATION administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against the Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding. By using the Website or the Service in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and the Company (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against the Company (except for small-claims court actions) may be commenced only in the federal or state courts located in San Francisco, California. You hereby irrevocably consent to the jurisdiction of those courts for such purposes. This Agreement, and any dispute between you and the Company, shall be governed by the laws of the state of California without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act. You can decline this agreement to arbitrate by filling out an arbitration opt out letter and sending it to our email info@asaptickets.co.uk within 30 days of first accepting these Terms.

Lowest fare guarantee

Fraud prevention measures

Billing information

Itinerary information

Change of aircraft en route

Travel documents

Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Travelling on a one way ticket may be restricted. If you are travelling on a one way ticket, it is your responsibility to make sure you are eligible. ITN agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.

In addition, passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at (1) 202 647 5225 or by visiting the State Department's Web site at Travel.State.Gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the centres for Disease Control at (1) 404 332 4559 or visit the CDC's Web site at CDC.gov.

International Travel Network has partnered with VisaHQ to help you with Visas and Passports at discount rates. If you need a Visa or a Passport, please, use VisaHQ services by Clicking Here! Please note: ASAP Tickets and International Travel Network (ITN) will not be responsible for any services and information provided by VisaHQ as we are not a source or supplier of these services and acts solely as an agent for the actual suppliers of such services.

General rules and conditions

Credit card chargebacks

You have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call ASAP Tickets prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, ASAP Tickets will work with you in resolving your concerns. ASAP Tickets retains the right to dispute any chargeback that it believes is improper, as described more fully below. ASAP Tickets also retains the right to fully cancel any booking in the event of a chargeback related to that booking.

ASAP Tickets deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.

● Chargebacks resulting from non-cancellable bookings in the event that ASAP Tickets or the airline cannot provide a refund, whether or not the booking is used.
● Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
● Chargebacks arising from the airline’s failure to deliver a product or service in a manner that’s consistent with the airline’s product description.
● Chargebacks resulting from force majeure or other circumstances that are beyond the control of ASAP Tickets.
● Chargebacks related to the services or products that have been used fully or partially by you.

For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you.

You hereby unconditionally authorize TRAVELTECH ENTERPRISES LTD to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.

You hereby unconditionally authorize TRAVELTECH ENTERPRISES LTD to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank.

Payment methods

Payment Methods Available with ASAP Tickets

Please take a minute to look over the payment options ASAP Tickets accepts when you purchase tickets with us.

Credit and Debit Cards

Multiple Credit Cards

International Credit Cards

Third Party Credit Cards

Virtual Credit Cards

Other Forms of Payment

If you want to use other forms of payment: checks, wire transfer, direct deposit or other, please, contact your travel agent for help and further instructions.
PLEASE NOTE: additional booking and service fees may apply.

Wire Transfer & Cash Deposits

PLEASE NOTE: the fares are not guaranteed until the tickets are issued. For all payment options, contact your travel agent!

Delivery & tracking

ASAP Tickets issues mostly e-tickets. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on.

For paper tickets, you can choose to ship your tickets through UPS or FedEx. When shipping Fedex or UPS, your agent can provide a tracking number you can use to track your ticket. ASAP Tickets is not liable for lost or delayed tickets. General shipping for paper tickets is three to fifteen business days. When necessary, please check with your agent to arrange rush delivery.

If your paper ticket was sent through US postal service, UPS, or UPS Ground and you have already received your tracking number, you can track your package by going to www.UPS.com.

If your paper ticket was sent through FedEx and you have received your tracking number, you can track your FedEx package by going to www.FedEx.com. For all customer service related questions, please email us at customerservice@asaptickets.co.uk

Special travel needs

Special Travel Arrangements by ASAP Tickets

Seat assignment: You can ask an agent to assign aisle or window seats. For security reasons, the airline will not allow us to assign emergency exit rows. Emergency exit row seating is assigned the day of departure at the airport. Passengers have to meet airline requirements in order to be seated in emergency rows.

Aircraft specifics: Our agents are happy to let you know information about the aircraft you'll be flying in. Agents are aware of details about the type of aircraft. The agent will let you know whether you are flying on a jet or propeller, wide body or narrow body aircraft, number of engines, etc. and will describe the aircraft if requested.

Meals: ASAP Tickets can always request special meals. These meals can be vegetarian, lactose free, low cholesterol, kosher, Moslem, Hindu, for a baby or child, diabetic, etc. Different airlines have different options, but ASAP Tickets will work to accommodate your preferences.

Other assistance: If you need special assistance, ASAP Tickets agents can request wheelchairs or find other ways to make you more comfortable. Please speak to an agent and let them know your needs.

Unaccompanied minors: Children can fly by themselves; however, a parent or guardian will need to be present to complete paperwork at the airport. In addition, there will an approximately £100 fee at the airport, and children's discounts will not apply. To receive a children's discount, an adult must be in the same reservation as the child.

Baggage: Baggage allowance depends on the airline and the destination. Most airlines allow up to 2 bags each, with a maximum 50 pounds, as well as one carry on and a purse or laptop. Always check directly with the airline for up-to-date information. Exceptions for some destinations apply.

Warsaw Convention

Conditions of contract and other important notices

Please read the regulations below. Note: When you purchase this ticket, you agree to accept these rules and restrictions.

Warsaw convention and montreal convention

Notice of liability limitations

The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows:

There are no financial limits in respect of death or bodily injury.
In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (approximately EUR 1,300; US $1,700) per passenger in most cases.
For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; US $7,100) per passenger in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air.Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:

16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Notice of contract terms incorporated by reference

Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier\'s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
The Conditions may include, but are not restricted to:

Conditions and limits on the carrier\'s liability for the bodily injury or death of passengers.
Conditions and limits on the carrier\'s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
Application of the carrier\'s Conditions and limits of liability to the acts of the carrier\'s agents, servants and representatives, including any person providing either equipment or services to the carrier.
Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier\'s right to refuse carriage.
Rights of the carrier and limits on the carrier\'s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.

You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier\'s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

DENIED BOARDING: Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline\'s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier\'s check-in deadline (carrier shall insert either "of _ minutes prior to each flight segment" or "(which are available upon request from the air carrier)" here), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline\'s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent. BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage:Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier\'s baggage liability to be at least US$3400.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

Call to Speak With a Travel Agent

Request a Free Callback